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WordPress’ Support Team contributors are discussing how they can curb support requests for commercial products on the official WordPress.org forums. Users sometimes seek help for commercial product upgrades on the forums of the free version, not knowing that the moderators’ official policy is to refer them to the extension’s commercial support channel. In other instances, it is not immediately clear whether the issue is with the free version or a paid upgrade that the user has installed.
“This has come up a few times the past weeks, mostly in relation to plugins that…
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