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Launched in 2019, Yext Answers applies advanced natural language processing (NLP) with Bidirectional Encoder Representations from Transformers (BERT) technology to better understand how people ask questions in order to return accurate, official answers. With this plugin, the company can now help even more businesses deliver a superior customer experience, drive more transactions, and lower their support costs.
“More than one-third of the world’s websites run on WordPress — and with most relying on legacy keyword-based search, that translates to a lot of unanswered questions and lost…
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